FREQUENTLY ASKED QUESTIONS

All orders are fulfilled strictly from our EU Warehouses (located in Germany and Spain). Standard delivery to the Netherlands takes 3 to 5 business days via PostNL or DHL Express. Other EU destinations (Belgium, Germany, France, Austria) take 2 to 6 business days.

No, absolutely not! Because our products are already physically located inside the European Union Customs Union, all orders travel intra-EU without any customs inspections, import duties, or surprise post office charges.

We support all major secure European payment gateways: iDEAL (Netherlands), PayPal, Credit and Debit Cards (Visa, Mastercard, American Express via 2Checkout/Verifone), Bancontact (Belgium), and Apple Pay. All transactions are protected by 256-bit SSL encryption.

Under EU Consumer Protection Law (Directive 2011/83/EU), you have an unconditional statutory right to cancel and return your order within 14 calendar days from the date of physical receipt. Simply email help@vyzto.com to receive a return authorization and EU return hub address.

All Vyzto workspace hardware (laptop stands, charging hubs, monitor light bars, desk mats) comes with a standard 2-year manufacturer warranty against functional defects and material failure under normal desktop use.

As soon as our EU fulfillment team scans your parcel, you will receive an automated shipping confirmation email containing your direct PostNL or DHL tracking link. You can track transit step-by-step from dispatch to your door.